alphaAi – Privacy Policy

Version 1.0

Effective Date: 07 May 2025

This Privacy Policy outlines how alphaAi ("we", "our", or "us") collects, uses, discloses, and protects the personal information of users ("you", "your") when accessing or using our website, services, and software.

1.

Who We Are

alphaAi is an Australian-based SaaS agency providing live chat and messaging automation for service-based businesses. We operate using the HighLevel platform, which has its own data handling policies you can review at HighLevel's Terms and Privacy Policy.

2. 

Information We Collect

We may collect the following types of information:

• Business Information: Business name, contact details, industry type.

• Personal Information: Name, email, phone number.

• Account Data: Login credentials, billing info, subscription preferences.

• Usage Data: Interaction logs, chatbot performance data, support queries.

• Communications: Messages or inquiries sent through our forms, chatbot, or emails.

3. 

How We Use Your Information

We use the collected data to:

• Provide and maintain our services.

• Set up and customize chatbot automations.

• Communicate with you regarding your account.

• Improve user experience and service performance.

• Comply with legal obligations.

4. 

Information Sharing & Disclosure

We do not sell or rent your personal data.
We may share your information with:

• Service Providers (e.g., payment processors, cloud storage providers).

• Legal Authorities if required under applicable law.

• HighLevel, as our software foundation, to enable full service functionality.

5. 

Data Storage & Security

All data is stored securely using encryption and protected server environments. While we take all reasonable precautions, no digital system is 100% secure. Data is stored and processed in accordance with Australian privacy standards and HighLevel’s data handling protocols.

6. 

Third-Party Services

Our service integrates with third-party platforms (e.g., Facebook, Instagram, Google, Stripe). These platforms have their own privacy policies and we are not responsible for their practices.

7. 

Cookies & Tracking Technologies

We use cookies and similar technologies to monitor service usage and enhance your experience. You may choose to disable cookies through your browser settings.

8. 

User Rights & Choices

You have the right to:

• Access and review your personal data.

• Request correction or deletion.

• Withdraw consent to data usage (which may limit service functionality).

• Opt out of non-essential communications.

To exercise these rights, contact us at: [email protected]

9. 

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

10. 

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors.

11. 

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of our services indicates your acceptance of any revised terms.

12. 

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Website: www.alphaai.au